Privacy Policy

Welcome to our Privacy Policy. Your privacy is critically important to us. This document outlines the types of personal information that is received and collected by our website and applications, and how it is used.

1. Information We Collect

We only collect information about you if we have a reason to do so—for example, to provide our services, to communicate with you, or to make our services better.

• Information you provide to us: We collect information that you explicitly provide to us, such as when you create an account (Adults only), fill out a form, or communicate with us directly.
• Information collected automatically: When you access our services, we may log technical data. This includes IP addresses, device information, browser types, and usage data to improve application performance and user experience.

2. Children's Privacy (COPPA Compliance)

Protecting the privacy of young children is especially important to us. Our app is designed for families and includes features specifically for children.

• Neutral Age Gate: Upon first use, we present a neutral age gate to determine if the user is a child (under 13) or an adult. We do not store the specific birth year, only the age category.
• Data Collection for Children: For users identified as children, we do not collect any personally identifiable information (PII) such as names, email addresses, or phone numbers. Features requiring PII (like account creation or Google Login) are restricted for children or require a Parental Gate challenge to ensure adult supervision.
• Non-Personalized Advertising: For child users, we serve non-personalized ads through approved Google Play ad networks. These ads are tagged as child-directed (COPPA) and are limited to General Audience (G) ratings. We do not use advertising IDs for profiling child users.

3. Parental Controls

We implement a "Parental Gate" (a simple math or logic challenge) to prevent children from accessing adult-directed features, such as external links, social media sharing, or making in-app purchases. This ensures that only parents or guardians can perform these actions.

4. How We Use Information

We leverage the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services.
• Improve, personalize, and expand our features and user experience.
• Understand and analyze how you use our platform.
• Develop new products, services, features, and functionality.
• Communicate with you for customer service, updates, and other relevant information.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We only share information in the following limited circumstances:

• With your explicit consent.
• To comply with legal obligations, such as responding to a subpoena or similar legal process.
• To protect the rights, property, or safety of our users, our team, or the public.

6. Data Storage & Security

We implement modern security practices and protocols to ensure the safety of your personal information. While no digital service can guarantee absolute security, we employ industry-standard measures to protect data from unauthorized access, alteration, or destruction.

7. Third-Party Links

Our website or application may contain links to third-party websites. Please note that we are not responsible for the privacy practices of other sites. For child users, these links are protected by a Parental Gate.

8. Changes To This Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you by prominently posting a notice on our platform or sending a direct message prior to the change becoming effective.

9. Contact Us & Data Deletion

If you have any questions, concerns, or feedback regarding this Privacy Policy, or if you are a parent who wishes to review or delete your child's data, please contact us at support@playsolve.in.